shipments

shipping policy

Shipping methods and delivery times

Cooperativa Agrícola de Planes S. COOP: will only deliver orders in the Iberian Peninsula. The delivery time is 3 to 6 business days from the date of receipt of the order.

Orders will be sent directly from Cooperativa Agrícola de Planes S. COOP through its logistics operators.

The calculation of shipping costs occurs dynamically based on the products you have in your shopping cart.

In the event that there is no person responsible for receiving the package at the indicated delivery address, a notice will be left with a telephone number that you must call to confirm at what time the merchandise can be delivered. The transport agency will keep your package in its warehouses approximately 3/4 days before proceeding with the return to our facilities.

If you do not receive your purchase within the estimated time, you should contact the Cooperativa Agrícola de Planes S. COOP Customer Service. You can write to us at info@cooperativadeplanes.es or call 965514052. From the moment we receive your notification, we will take the appropriate steps to find out why you have not received it in the agreed time.

Returns

If you find a defective product in the received order, you should contact info@cooperativadeplanes.com

You can return the merchandise to us as long as you communicate your intention within a week after receiving the order and as long as you keep your packaging in optimal condition. To do this you must contact us at info@cooperativadeplanes.com , or you can also use our contact section.

Provided that the return responds to product defects, Cooperativa Agrícola de Planes S. COOP. assumes the shipping costs incurred for the return. You can replace it or replace it with other items.

If the reasons for return are unrelated to Cooperativa Agrícola de Planes S. COOP., That is, if the merchandise is in perfect condition, RETURNS ARE NOT ALLOWED.